Refund Policy

1. Policy Overview

At Hawocop — Movimiento continuo, we are committed to ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are processed for products and services purchased through our platform. This policy is designed to be transparent and fair, complying with the consumer protection laws applicable in Ghana. By making a purchase, you agree to the terms laid out in this policy.

2. Refund Eligibility

To be eligible for a refund, your request must meet the following criteria:

• Return Window: Refund requests must be initiated within 14 calendar days from the date of delivery (for physical goods) or the date of purchase (for services and digital products).
• Product Condition: Physical products must be returned in their original, unused condition, with all original packaging, tags, and accessories intact. Products that are damaged, used, or have missing parts may not be eligible for a full refund.
• Digital Goods & Services: For digital products (e.g., software, e-books) and services, a refund is only possible if the product has not been downloaded or accessed, or if the service has not been rendered.
• Proof of Purchase: A valid receipt or order number is required for all refund requests.

3. How to Request a Refund

Please follow these steps to initiate a refund request:

1. Submit Your Request: Contact our customer support team by sending an email to [email protected]. Please include your full name, order number, and a clear reason for the refund request.
2. Receive Instructions: Our team will review your request within 2-3 business days and provide you with detailed instructions, including the return address if you are returning a physical product.
3. Return the Product (if applicable): Securely package the item and ship it to the address provided. Please note that you are responsible for the cost of return shipping unless the item was faulty or incorrect. We recommend using a trackable shipping service.
4. Inspection and Processing: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. We will then process your refund.

4. Exceptions & Non-Refundable Items

Certain items and services are not eligible for a refund, except where required by law. These include:

• Gift cards and vouchers.
• Downloadable software or digital products that have been accessed or downloaded.
• Personalised or custom-made products.
• Services that have already been fully performed.
• Items marked as "Final Sale" or "Non-Returnable".

5. Refund Timelines

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 10 business days. The exact time may vary depending on your card issuer or payment provider's policies.

6. Contact Information

If you have any questions or concerns about our Refund Policy, please do not hesitate to contact us. Our team is here to help.

• Email: [email protected]
• Phone: +502 2370 0529
• Address: Guatemala, Cobán