1. Acceptance of Terms
By accessing or using the services provided by Hawocop — Movimiento continuo ("we", "us", "our"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, you must not access or use our services. These Terms apply to all visitors, users, and others who wish to access or use the service.
2. Acceptable Use
You agree to use our services only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the services. Prohibited behaviour includes:
- Using the service in any way that is unlawful, fraudulent, or harmful.
- Attempting to gain unauthorized access to our servers, user accounts, or computer systems.
- Transmitting any data, sending, or uploading any material that contains viruses, Trojan horses, worms, or other harmful programs.
- Reproducing, duplicating, copying, or re-selling any part of our service in contravention of the provisions of these Terms.
- Harassing, abusing, or harming another person or group.
3. Privacy and Cookies
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you agree to the collection and use of information in accordance with our Privacy Policy. We use cookies to enhance your experience. Below is a summary of the types of cookies we use.
Cookie Categories
| Category | Purpose | Examples |
|---|---|---|
| Strictly Necessary | These cookies are essential for you to browse the website and use its features, such as accessing secure areas of the site. | Session cookies, authentication cookies, user security cookies. |
| Performance | These cookies collect information about how you use our website, like which pages you visited and which links you clicked on. None of this information can be used to identify you. | Analytics cookies (e.g., Google Analytics), load balancing cookies. |
| Functionality | These cookies allow our website to remember choices you have made in the past, like what language you prefer or your user name and password for automatic login. | Language preference cookies, login session cookies. |
| Marketing | These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. | Advertising cookies from third-party networks, social media pixels. |
4. Refund Policy
We aim to ensure our customers are satisfied. This policy outlines the process and conditions for requesting a refund for our services or products.
Eligibility & Return Window
To be eligible for a refund, you must submit your request within 14 days of the purchase date. Services that have been fully rendered or digital products that have been downloaded or accessed are generally not eligible for a refund.
Refund Workflow
- Submit a Request: Contact our support team via email at [email protected] with your order number and a clear reason for your refund request.
- Review: Our team will review your request against our policy criteria, which typically takes 3-5 business days.
- Notification: We will notify you of the approval or rejection of your refund.
- Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Conditions & Exceptions
- Products must be in their original condition (if applicable).
- Services that are subscription-based may be cancelled, but refunds for past usage periods are not provided.
- Customized or personalized services are non-refundable once work has commenced.
Processing Timelines
Once approved, please allow up to 10 business days for the refund to reflect in your account, depending on your card issuer's policies.
5. Intellectual Property
All content included on the service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the site, is the property of Hawocop — Movimiento continuo or its suppliers and protected by copyright and other laws. You agree not to reproduce, distribute, or create derivative works from any content without our express written permission.
6. Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall Hawocop — Movimiento continuo, nor its directors, employees, or partners, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the service.
7. Governing Law
These Terms shall be governed and construed in accordance with the laws of the Republic of Ghana, without regard to its conflict of law provisions. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Ghana.
8. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the service after any such changes constitutes your acceptance of the new Terms.
9. Contact Information
If you have any questions about these Terms, please contact us:
- Email: [email protected]
- Phone: +502 2370 0529
- Address: Guatemala, Cobán
10. Acknowledgement
By using our service, you acknowledge that you have read these Terms of Service and agree to be bound by them. Thank you for taking the time to review our policies.